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Genshin Impact Download Problems: Why They Happen and What to Do



Why Did My Genshin Impact Download Restart?




Genshin Impact is an open-world action RPG that has taken the gaming world by storm. The game features a stunning fantasy world, a diverse cast of characters, and an engaging combat system. You can explore the seven nations of Teyvat, discover hidden secrets, and fight against powerful enemies. You can also team up with other players online and enjoy cross-platform playability.




why did my genshin impact download restart



However, downloading Genshin Impact can be a challenge for some players. The game has a large file size, and it requires a stable internet connection to download and update. Some players may encounter various issues and errors while downloading the game, such as slow speed, stuck progress, or failed verification. One of the most frustrating problems is when your download restarts unexpectedly, forcing you to start over from scratch.


Why did your Genshin Impact download restart? What are the possible causes and solutions for this issue? In this article, we will answer these questions and help you fix your download problem. We will also provide some tips for downloading Genshin Impact on different platforms, such as PC, mobile, and PS4/PS5.


Causes of Download Restart




There are several factors that can cause your Genshin Impact download to restart. Here are some of the most common ones:


Unstable Internet Connection




A poor or unstable internet connection can interrupt your download process and cause it to restart. This can happen if your network is slow, congested, or unreliable. If your internet connection drops or fluctuates during the download, the game files may get corrupted or incomplete.


Antivirus or Firewall Interference




Some antivirus software or firewall settings may block or interfere with your download process. This can happen if they detect Genshin Impact as a potential threat or malware. They may prevent you from accessing the game server or downloading the game files.


Corrupted Game Files




If you have previously downloaded or installed Genshin Impact on your device, but deleted it manually without using the uninstaller, you may have left some residual game files on your system. These files may conflict with the new download process and cause it to restart. This can also happen if you modify or tamper with the game files.


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DNS Settings




The DNS (Domain Name System) is a system that translates domain names into IP addresses. It helps you access websites and online services by using human-readable names instead of numerical addresses. However, sometimes your DNS settings may be outdated or incorrect, which can affect your download process. If your DNS settings are not compatible with the game server, you may experience slow speed, connection errors, or download restarts.


Solutions for Download Restart




Fortunately, there are some solutions that can help you fix your download restart issue and resume your download process. Here are some of them:


Manually Download Game Files




One way to fix your download restart issue is to manually download the game files from an official source. This way, you can avoid using the launcher and bypass any potential errors or interruptions. To manually download Genshin Impact, you need to follow these steps:


  • Download the Genshin Impact zip file from . Make sure you choose the correct version for your region and platform.



  • Extract the zip file to a folder on your device. You can use any file extraction software, such as WinRAR or 7-Zip.



  • Run the Genshin Impact.exe file from the extracted folder. This will launch the game and start the installation process.



  • Follow the on-screen instructions to complete the installation. You may need to agree to the terms and conditions and choose a destination folder for the game.



  • Once the installation is done, you can launch the game and log in with your account. You may need to download some additional updates or patches before you can play.



This method may take longer than using the launcher, but it can help you avoid any download restart issues. However, you need to make sure you download the game files from a trusted source, such as the official website or an authorized distributor. Do not download the game files from any third-party or unofficial sources, as they may contain viruses or malware that can harm your device or compromise your account.


Use Google DNS




Another way to fix your download restart issue is to use Google DNS instead of your default DNS settings. Google DNS is a free and public DNS service that can provide faster and more reliable access to online services, such as Genshin Impact. To use Google DNS, you need to follow these steps:


  • Open the Control Panel on your device and go to Network and Internet > Network and Sharing Center > Change adapter settings.



  • Right-click on your network connection and select Properties.



  • Select Internet Protocol Version 4 (TCP/IPv4) and click on Properties.



  • Select Use the following DNS server addresses and enter 8.8.8.8 as the preferred DNS server and 8.8.4.4 as the alternate DNS server.



  • Click OK to save the changes and close the window.



  • Restart your device and try downloading Genshin Impact again.



This method may help you improve your download speed and stability, as well as resolve any DNS-related errors or issues. However, you need to make sure you use a secure and trusted DNS service, such as Google DNS. Do not use any unknown or suspicious DNS services, as they may pose a risk to your privacy or security.


Reset Network Settings




A third way to fix your download restart issue is to reset your network settings on your device. This can help you clear any cache, cookies, or temporary files that may interfere with your download process. It can also help you resolve any network configuration or compatibility issues that may affect your download process. To reset your network settings, you need to follow these steps:


  • Open the Command Prompt on your device as an administrator. You can do this by typing cmd in the search box and right-clicking on the Command Prompt icon and selecting Run as administrator.



  • Type ipconfig /flushdns and press Enter. This will flush your DNS cache and clear any outdated or incorrect DNS records.



  • Type netsh winsock reset and press Enter. This will reset your Winsock catalog and restore it to its default state.



  • Type netsh int ip reset and press Enter. This will reset your IP settings and renew your IP address.



  • Type netsh advfirewall reset and press Enter. This will reset your Windows Firewall settings and restore them to their default state.



  • Type exit and press Enter to close the Command Prompt window.



  • Restart your device and try downloading Genshin Impact again.



This method may help you fix any network-related errors or issues that may cause your download restart issue. However, you need to make sure you backup any important network settings or data before you reset them, as they may be lost or changed after the reset.


Disable Antivirus or Firewall




A fourth way to fix your download restart issue is to disable your antivirus software or firewall settings temporarily while downloading Genshin Impact. This can help you prevent any potential interference or blockage from these programs that may affect your download process. To disable your antivirus software or firewall settings, you need to follow these steps:



  • Open your antivirus software or firewall program on your device and go to its settings or options menu.



  • Look for an option to turn off or disable the program temporarily. You may need to select a time duration for how long you want to disable it, such as 15 minutes, 30 minutes, or until restart.

  • Confirm your choice and close the program window.



  • Try downloading Genshin Impact again and see if the issue is resolved.



  • Once the download is complete, remember to turn on or enable your antivirus software or firewall program again.



This method may help you avoid any download restart issues caused by your antivirus software or firewall program. However, you need to make sure you only disable them temporarily and only from trusted sources, such as the official website or an authorized distributor. Do not disable them permanently or from any unknown or suspicious sources, as this may expose your device or account to viruses or malware.


Reinstall the Game




A fifth way to fix your download restart issue is to reinstall the game completely on your device. This can help you remove any corrupted or conflicting game files that may affect your download process. It can also help you update the game to the latest version and fix any bugs or glitches. To reinstall the game, you need to follow these steps:


  • Uninstall the game from your device using the uninstaller provided by the game. You can find it in the game folder or in the Control Panel > Programs and Features > Uninstall a program.



  • Delete any residual game files from your device. You can use a file cleaner software, such as CCleaner or Disk Cleanup, to scan and remove any leftover files or folders related to Genshin Impact.



  • Restart your device and download the game again from the official website or an authorized distributor. You can use the launcher or the manual method described above.



  • Install the game on your device and launch it. You may need to log in with your account and download some additional updates or patches before you can play.



This method may help you fix any download restart issues caused by corrupted or conflicting game files. However, you need to make sure you backup any important game data or settings before you uninstall the game, as they may be lost or changed after the reinstall.


Conclusion




Genshin Impact is a great game that offers a lot of fun and adventure for players of all ages and preferences. However, downloading the game can be a hassle for some players, especially if they encounter download restart issues that force them to start over from scratch. This can be frustrating and time-consuming, and it can ruin your gaming experience.


Fortunately, there are some solutions that can help you fix your download restart issue and resume your download process. In this article, we have discussed some of the possible causes and solutions for this issue, such as unstable internet connection, antivirus or firewall interference, corrupted game files, DNS settings, manually downloading game files, using Google DNS, resetting network settings, disabling antivirus or firewall, and reinstalling the game. We hope that these solutions can help you solve your problem and enjoy Genshin Impact without any interruptions.


If you are looking for some tips for downloading Genshin Impact on different platforms, such as PC, mobile, and PS4/PS5, here are some of them:


  • For PC users, make sure you have enough disk space and system resources to run the game smoothly. You can check the minimum and recommended system requirements for Genshin Impact on its official website.



  • For mobile users, make sure you have a compatible device and a stable internet connection to play the game. You can also adjust the graphics settings and battery saver mode to improve the performance of the game on your device.



  • For PS4/PS5 users, make sure you have a PlayStation Network account and a PlayStation Plus subscription to play the game online. You can also use an external hard drive or cloud storage to save your game data and free up some space on your console.



Do you have any other questions or suggestions about downloading Genshin Impact? Feel free to share them with us in the comments section below. We would love to hear from you and help you out. Happy gaming!


FAQs




What are the minimum and recommended system requirements for Genshin Impact?




The minimum and recommended system requirements for Genshin Impact are as follows:



MinimumRecommended


OSWindows 7 SP1 64-bitWindows 10 64-bit


CPUIntel Core i5-4460 / AMD FX-6300Intel Core i7-6700 / AMD Ryzen 5 2600


RAM8 GB16 GB


GPUNVIDIA GeForce GT 1030 / AMD Radeon R7 260NVIDIA GeForce GTX 1060 / AMD Radeon RX 580


VRAM2 GB6 GB


DirectXVersion 11Version 11


Storage30 GB30 GB


Sound CardDirectX compatibleDirectX compatible


How to fix Genshin Impact game files verification error?




The game files verification error is a common issue that occurs when the launcher fails to verify the integrity of the game files. This can happen due to various reasons, such as corrupted or missing game files, network issues, or launcher bugs. To fix this error, you can try the following solutions:


  • Run the launcher as an administrator. You can do this by right-clicking on the launcher icon and selecting Run as administrator.



  • Delete the config.ini file from the game folder. You can find it in C:\Program Files\Genshin Impact\Genshin Impact Game\config.ini. This will reset the launcher settings and force it to verify the game files again.



  • Delete the Temp folder from the game folder. You can find it in C:\Program Files\Genshin Impact\Genshin Impact Game\Temp. This will clear any temporary files that may interfere with the verification process.



  • Repair the game files using the launcher. You can do this by clicking on the gear icon on the top right corner of the launcher and selecting Verify file integrity.



  • Update the launcher to the latest version. You can do this by clicking on the gear icon on the top right corner of the launcher and selecting Check for updates.



  • Contact Genshin Impact customer support if none of the above solutions work. You can do this by clicking on the gear icon on the top right corner of the launcher and selecting Feedback.



How to download Genshin Impact on PC from Epic Games Store?




Genshin Impact is available on PC from Epic Games Store, a popular digital distribution platform that offers various games and services. To download Genshin Impact on PC from Epic Games Store, you need to follow these steps:


  • Create an Epic Games account or log in with your existing account. You can do this by visiting .



  • Search for Genshin Impact on the Epic Games Store or .



  • Add Genshin Impact to your library by clicking on Get or Install.



  • Launch Genshin Impact from your library or from the Epic Games Launcher. You may need to log in with your miHoYo account or create a new one.



  • Enjoy playing Genshin Impact on PC from Epic Games Store.



How to improve the performance of Genshin Impact on mobile devices?




Genshin Impact is a demanding game that requires a lot of resources and battery power to run smoothly on mobile devices. If you are experiencing lag, stuttering, or overheating issues while playing Genshin Impact on your mobile device, you can try these tips to improve its performance:


  • Close any background apps or processes that may consume your device's memory or CPU.



  • Adjust the graphics settings and battery saver mode in the game's options menu. You can lower the resolution, frame rate, render quality, and other settings to reduce the load on your device.



  • Clean your device's cache and storage regularly to free up some space and optimize its performance.



  • Avoid playing Genshin Impact for long periods of time or in high temperatures, as this may cause your device to overheat and affect its performance.



  • Use a stable and fast internet connection, preferably Wi-Fi, to play Genshin Impact online.



  • Update your device's operating system and firmware to the latest version, as this may fix some bugs or glitches that may affect your game's performance.



  • Contact Genshin Impact customer support if none of the above tips work. You can do this by tapping on the Paimon icon on the top left corner of the game screen and selecting Feedback.



How to contact Genshin Impact customer support?




If you have any questions, issues, or feedback about Genshin Impact, you can contact its customer support team and get help. There are several ways to contact Genshin Impact customer support, such as:


  • Email: You can send an email to genshin_cs@mihoyo.com and describe your problem or inquiry. You may need to provide some information, such as your account ID, device model, game version, and screenshots or videos of the issue.



  • Website: You can visit and submit a ticket or a feedback form. You may need to log in with your miHoYo account and select your region and platform.



  • Game: You can tap on the Paimon icon on the top left corner of the game screen and select Feedback. You can then choose to submit a ticket or a feedback form, or chat with a customer service representative online.



  • Social media: You can follow Genshin Impact on various social media platforms, such as . You can then post your questions or issues and get help from other players or staff members.



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